Easily locate the status and tracking information for all of your Farm to Pet orders.
You can check order status and tracking information by accessing your Farm to Pet account here and checking your order history (as shown below). Alternatively, simply enter the email or phone number you used when you placed your order here. If you ne
Orders are typically processed and shipped within 24 business hours. You will receive email or SMS (text message) confirmations when your order is confirmed, when it is shipped, and when it has been delivered.
Shipping time depends on the destination and shipping method. You will see an estimated arrival window for standard shipping on the checkout page while placing your order. Typically, orders arrive within 3-7 business days.
Standard ground shipping is FREE with your order of $35 or more! Orders under $35 are charged a $5 flat rate. Subscription orders receive free ground shipping with orders of $25 or more. Subscription orders under $25 are charged a $3 flat rate.
We ship all orders by ground using the three leading couriers - USPS, UPS, and FedEx - based on availability and speed to the shipping address.
We only ship to US addresses, including those in the contiguous 48 states as well as Alaska and Hawaii. We do not ship to US territories or foreign countries.
It is common for packages to stay stationary for a brief period during the shipping process. We suggest waiting 24-48 hours and tracking the package again. If it still hasn’t moved after 48 hours, we are happy to help track down your shipped order. P
We are happy to help locate or replace a missing order. Please wait 24-48 hours after your delivery notification to be sure it hasn’t been redelivered. If it still doesn’t arrive, please provide your name, order number and email address here, and we
If you need to change the delivery address for an order you’ve already placed, you are able to edit it in your order details any time before you receive a shipping confirmation. You can access your orders here. If you have already received an order c
Yes, you are able to make these changes to your order any time before it ships! You can update an order by accessing your Farm to Pet account here and clicking on your active order (as shown below). From the order page, you will see the option to edi
A tracking status of “pre-shipment” means that a shipping label has been created and the package is waiting to be picked up by the carrier. It can sometimes take a few days for a package to be scanned and show movement in the carrier’s system. If you
