Farm to Pet Support Page

Review our frequently asked questions or contact Farm to Pet support for issues with your orders, questions about our products or to offer your feedback.  We love to hear from our valued customers!

Farm to Pet Support Center

How do I track my order shipping status?

How long does it take to process and ship an order?

How long will it take for me to receive my order?

How much do you charge for shipping?

What shipping carrier(s) do you use?

Do you ship internationally?

What should I do if my order says shipped but it hasn’t moved?

My order status says delivered, but it has not arrived.

How do I change the shipping address for an order?

Can I update my order to add or change products, sizes or variations?

Why does my tracking say “package shows as Pre-Shipment”?

Order Status, Shipping & Tracking

What kind of payments do you accept?

How do I change my payment method or update my stored credit card information?

How do I change my payment method for an order I already placed?

How do I apply a discount code or gift card to my order?

I forgot to add my discount code / gift card. Can you adjust my total charge if I already placed my order?

Can I use multiple discount codes on one order?

Can I use a discount code if I’m using a gift card?

Payments & Discounts

My order arrived damaged. Can I get a replacement?

I have an issue with my Amazon order for Farm to Pet. Can you help?

Can I get a refund on my order?

What if I want to return or exchange an item?

Returns & Refunds

I order products from Farm to Pet often. What are the benefits of creating a subscription?

How do I order a product on a subscription?

What products are available on your Subscribe and Save program?

How do I change delivery frequency, skip a delivery, pause, or cancel my subscription?

I received an email stating that my credit card expired. How can I update or change my payment method or details?

Can I add individual products for one time shipment to my subscription order?

How do I find my subscription details on your website?

How will I know when my subscription order will ship?

I need my subscription product sooner than I thought. Can I expedite it?

Subscriptions

Account and Order Management

Where are Farm to Pet products made?

Where can I buy Farm to Pet products?

Are Farm to Pet products all natural?

How long do Farm to Pet Chips, Toppers, and Crumbles last?

Do I have to refrigerate Farm to Pet treats or food toppers?

Are single ingredient treats better for pets?

What kind of chicken treats for dogs and cats does Farm to Pet have?

What kind of turkey treats for dogs and cats does Farm to Pet have?

What kind of beef treats for dogs and cats does Farm to Pet have?

What kind of fish treats for dogs and cats does Farm to Pet have?

General

What ingredients are in Farm to Pet protein chip dog treats?

How are Farm to Pet protein chips dog treats made?

Are Farm to Pet dog treats hard or soft?

How big are Farm to Pet protein chips dog treats?

How many chips are in a bag of Farm to Pet dog treats?

How many calories are in each Farm to Pet dog treat?

How many treats can my dog have in a day?

Can cats eat Farm to Pet dog treats?

How are Farm to Pet special edition dog treats different from your regular dog treats?

What is special about your Live Like Roo treats?

Dog Treats

What ingredients are in Farm to Pet dog food toppers?

Is there supposed to be a seal on the dog food topper jar?

How are Farm to Pet dog food toppers made?

How many servings are in Farm to Pet Treat Toppers pet food toppers?

How many servings are in Farm to Pet Antler Powder pet food toppers?

How many calories are in a serving of Farm to Pet Treat Toppers?

How many calories are in a serving of Farm to Pet Antler Powder?

How many servings of Farm to Pet dog food toppers can my pet have per day?

How should I use Farm to Pet Treat Toppers and Antler Powder dog food toppers?

Can cats eat Farm to Pet Treat Toppers and Antler Powder dog food toppers?

Dog Food Toppers

Are antler chews safe for dogs to chew?

What is the difference between Elk, Reindeer and Deer Antlers for dogs?

What is the difference between whole and split antler dog chews?

How do I know what size and type of organic antler chew to choose for my dog?

How long do antler dog chews last? When should I replace my dog’s antler chew?

Can antler dog chews be washed?

Is it ok if my dog’s antler chew changes color?

Are Elk, Reindeer or Deer Antler Chews messy or smelly?

How do you harvest your Elk, Reindeer and Deer Antlers for dogs?

Are elk, reindeer and deer antlers healthy chews for dogs?

What grade are Farm to Pet antler dog chews?

Are there any safety guidelines I should follow when giving my dog an organic antler chew?

How should I store my antler dog chew?

Dog Chews

What ingredients are in Farm to Pet Crumbles healthy cat treats?

Are Farm to Pet Crumbles cat treats grain free?

How are Farm to Pet Crumbles cat treats made?

How many servings are in a bag of Farm to Pet Crumbles Cat Treats?

How many calories are in a serving of Farm to Pet Crumbles Cat Treats?

How many servings of Farm to Pet Crumbles Cat Treats can my pet have per day?

How big are Farm to Pet Crumbles healthy cat treats?

How should I feed Farm to Pet Crumbles Cat Treats to my pet?

Can dogs eat Farm to Pet Crumbles Cat Treats?

Cat Treats

Where are your Lick Mats made?

What are the Lick Mats made of?

How do I clean my pet’s Lick Mat?

What is a lick mat?

What kinds of lick mats do you offer?

How do I use a lick mat?

What should I put on the lick mat?

Lick Mats

Where are your Treat Dispensers made?

What are the Treat Dispensers made of?

How do I clean my pet’s Treat Dispenser?

What is a Treat Dispenser?

What kinds of pet treat dispensers do you offer?

How do I use treat dispensers?

What should I put in the treat dispenser?

Treat Dispensers

Where are your Dog Beds made?

What are your Dog Beds made of?

How do I wash the dog bed?

What size dog bed is right for my pet?

I am new to dog beds. Any tips for how to use a dog bed?

Dog Beds

Where are your Dog Car Seat Covers made?

What are your Dog Car Seat Covers made of?

Will the Dog Car Seat Protector fit my backseat?

How do I install the dog seat cover?

How do I clean the back seat cover?

Dog Car Seat Covers

Where are Farm to Pet Dog Bandanas made?

What material are Farm to Pet Dog Bandanas?

What sizes do Farm to Pet string-tie dog bandanas come in?

Are Farm to Pet string-tie dog bandanas machine washable?

How do I tie a dog bandana securely without it being too tight?

Pet Bandanas

What size is your frisbee dog toy?

Is this a safe frisbee for dogs?

Frisbee

What amounts do your gift cards come in?

How are Farm to Pet gift cards sent?

Do Farm to Pet gift cards expire?

How do I redeem my Farm to Pet E-Gift Card?

Farm to Pet E-Gift Card

Products

How many calories are in Farm to Pet dog treats, cat treats and dog food toppers?

What nutrients are in Farm to Pet dog treats, cat treats and food toppers? copy

Which protein treat should I choose for my pet?

Is there sugar in Farm to Pet dog treats, cat treats and food toppers?

Nutrition Information

Does Farm to Pet have a brand loyalty program?

How do I join the Reward Chips loyalty program?

How can I earn Reward Chips points?

How many Reward Chips points do I earn for Farm to Pet purchases?

Where can I see my Reward Chips balance?

What if an activity isn’t listed in my earning history?

How do I redeem my Reward Chips for rewards?

How do I apply my reward discounts toward purchases?

Do Reward Chips points expire?

What happens to my Reward Chips balance if I return a purchase?

I forgot to use my Reward Chips at checkout. Can I apply them retroactively?

Once I’ve redeemed my points for rewards, do the rewards coupon codes expire?

Reward Chips Loyalty Program

What is an Ambassador Program?

How do I become a Farm to Pet Treat Ambassador?

What are the criteria to be a Farm to Pet Treat Ambassador?

What are the requirements to be a Farm to Pet Treat Ambassador after being approved?

Can I become an ambassador if I haven't tried Farm to Pet products?

What kind of content should I create as a Farm to Pet brand ambassador?

How do ambassadors submit content or photos for Farm to Pet's use?

How do Farm to Pet Treat Ambassadors earn commissions?

How can I track my sales and commissions?

When can I receive commission payouts?

Are there any costs associated with joining the Farm to Pet brand ambassador program?

Are there opportunities for Ambassadors to earn additional rewards or recognition?

How does Farm to Pet support its ambassadors?

How can I stay informed about updates or changes to the Farm to Pet Treat Ambassador program?

Who do I contact for support or additional questions about the Farm to Pet Treat Ambassador Program?

Are there opportunities for collaborations beyond the brand ambassador program?

Treat Ambassador Program

Rewards and Programs

What types of partnerships does Farm to Pet engage in?

How can I inquire about a potential partnership with Farm to Pet?

What is the process for establishing and managing partnerships with Farm to Pet?

Brand Partnerships

How can I request a donation from Farm to Pet?

What kind of donations does Farm to Pet make?

What are the eligibility criteria for donation requests?

Can individuals or small organizations request donations, or is it limited to larger entities?

What is the typical response time for donation requests, and how are approved requests filled?

How does Farm to Pet promote the organizations and causes it donates to?

Product Donations

What types of events does Farm to Pet participate in and list on your website?

Does Farm to Pet host any events?

How can I request that Farm to Pet participate in or donate to an event?

What is Farm to Pet’s selection criteria for participating in an event?

Does Farm to Pet sponsor any events?

Upcoming Events

How can I propose a collaboration with Farm to Pet?

What types of collaborations does Farm to Pet consider?

I am an influencer focusing on pet content? How can I collaborate with Farm to Pet?

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Categories

Account and Order Management

Products

Nutrition Information

Rewards and Programs

Partnerships and Donations

Wholesale