Why does my tracking say “package shows as Pre-Shipment”?Updated 6 days ago

A tracking status of “pre-shipment” means that a shipping label has been created and the package is waiting to be picked up by the carrier. It can sometimes take a few days for a package to be scanned and show movement in the carrier’s system. 

If your package still shows as “pre-shipment” after 3 days, we are happy to help locate your shipped order. Please provide your name, order number and email address here, and we will reply with an update within one business day.